Terms of Service

Last Updated: September 2026

These Terms and Conditions of Service (“Agreement”) govern all residential heating, ventilation, air conditioning (HVAC), and mechanical services, repairs, maintenance, and equipment installations provided by Trent Valley Mechanical Ltd. (“Company,” “we,” “us,” or “our”) to the customer (“Customer,” “you,” or “your”). By approving a quote, signing a work order, authorizing a job via Jobber/Square, or permitting our technicians to perform work on your property, you agree to be bound by these terms.

1. Client-Initiated Service & Right to Cancel (Ontario Consumer Protection Act)

- Customer Invitation: In compliance with Ontario law, you explicitly acknowledge and agree that you, the Customer, initiated contact and invited Trent Valley Mechanical Ltd. to your residential property for the purpose of providing an estimate, repair, maintenance, or equipment installation. The Company does not engage in unsolicited door-to-door sales.

- 10-Day Cooling-Off Period: For major direct-contract equipment installations executed at your home (e.g., new furnaces, heat pumps, boilers, fireplaces), you are entitled to a legal 10-day cooling-off period under the Ontario Consumer Protection Act to cancel the agreement without penalty, beginning the day you receive a written copy of the signed agreement.

2. Regulatory, Audit & Inspection Rights

Work completed by Trent Valley Mechanical Ltd. may be subject to routine or mandated audit, inspection, or quality review by regulatory authorities, including the Electrical Safety Authority (ESA) and the Technical Standards and Safety Authority (TSSA). The Customer agrees to grant authorized inspectors access to the property if selected for a routine or mandated regulatory audit.

3. Permits, HVAC Designs, & Engineering

Unless explicitly included as an itemized line item in your contracted scope of work, obtaining required municipal building permits, structural reviews, and mechanical HVAC design/engineering calculations (such as CSA F280 load calculations) is the sole responsibility of the Customer/property owner. The Company is not responsible for municipal delays or compliance enforcement arising from unpermitted structures or client-managed permit applications.

4. Scheduling, Lead Times, & Cancellations

- Cancellations & Dispatch Fees: Please provide at least 24 hours' notice if you need to reschedule or cancel an appointment. Cancellations with less than 24 hours' notice, or missed appointments where our technician cannot gain access to the property, may be subject to a $99 dispatch fee.

- Equipment Lead Times: Equipment will not be ordered or reserved until required deposit funds have cleared. Custom or specialized equipment is subject to fluctuating manufacturer lead times. Trent Valley Mechanical Ltd. is not liable for project delays caused by manufacturer backorders, supply chain disruptions, or transit delays beyond our reasonable control.

5. Access to Property, Unsafe Conditions, & Code Compliance

- Safe Access & Presence: The Customer must provide our technicians with safe, clear, and unhindered access to the work area (including basements, attics, crawlspaces, and outdoor units). Work areas must be clear of clutter and pets safely secured. A responsible adult (18 years of age or older) must be present on the property for the duration of the appointment.

- Right to Refuse Service: The Company reserves the right to suspend or refuse service immediately if technicians encounter unsafe, unsanitary, or hostile working conditions (including extreme hoarding, severe mold, structural hazards, biohazards, or verbal abuse/harassment).

- Pre-Existing Hazards & Scope Changes: If technicians discover pre-existing hazardous materials (e.g., asbestos) or pre-existing code violations, work will be suspended until remediated by the Customer at their own expense. Any additional labor or materials required to bring pre-existing infrastructure up to current Ontario, ESA, or TSSA codes will require an approved Change Order before proceeding.

6. Electrical & Infrastructure Exclusions

Unless explicitly stated as an itemized line item in your contracted scope of work, our service scope excludes main electrical service upgrades, main breaker panel replacements, pony panels, or structural home modifications. Any electrical upgrades mandated by the Electrical Safety Authority (ESA) or local utilities to support new HVAC equipment remain the financial responsibility of the Customer.

7. Payment Terms, Title Retention, & Collections

- Standard Services & Diagnostics: Diagnostic and service call fees are non-refundable and due immediately upon diagnosis, regardless of whether you choose to proceed with recommended repairs.

- Deposits & Equipment Billing: Major equipment installations require a 50% deposit upon quote approval to secure installation dates and order equipment. The remaining balance is due immediately upon completion of the work.

- Retention of Title: All equipment, parts, and materials supplied by Trent Valley Mechanical Ltd. remain the legal property of the Company until the full contract balance has cleared. We reserve all legal rights under Ontario law to recover, repossess, or disable unpaid equipment.

- Late Interest & Collections: Overdue balances after 30 days accrue interest at a rate of 2% per month (24% per annum), compounded monthly. The Customer agrees to indemnify Trent Valley Mechanical Ltd. for all costs incurred in collecting overdue payments, including legal fees and collection agency fees.

- Payment Methods: Payments may be made via credit card, debit card, e-transfer, bank draft, cash, or integrated digital payment solutions (e.g., Jobber Payments, Square).

8. Warranties & Drop-Shipped Materials

- Equipment Warranties: Equipment installed by us is backed by the respective manufacturer’s warranty. Trent Valley Mechanical Ltd. does not administer or alter manufacturer warranties. Equipment registration is the responsibility of the Customer unless explicitly stated otherwise in writing.

- Labor Warranties: Trent Valley Mechanical Ltd. provides a one-year labor warranty on new equipment installations and a 90-day labor warranty on repairs, covering installer/workmanship defects. Labor warranties do not cover issues caused by lack of maintenance, dirty filters, power surges, acts of God, ambient water damage, or third-party tampering.

- Drop-Shipped Materials: Parts or supplies drop-shipped directly to your property (via suppliers such as Wolseley Canada) must be safely stored indoors by the Customer until technicians arrive.

9. Water Damage, Drains & Ambient Conditions

- Pre-Existing & Downstream Drainage: Trent Valley Mechanical Ltd. is not liable for secondary property or water damage caused by pre-existing plumbing defects, backed-up household main drains, or failure of client-maintained sump pumps.

- Condensate Line Maintenance: Condensate drain lines require ongoing homeowner maintenance and cleaning. The Company is not responsible for water damage resulting from clogged condensate lines caused by buildup over time, dirty air filters, or freezing in unheated/uninsulated spaces (e.g., unheated attics, seasonal cabins, or bunkies).

10. Protection Plans & Maintenance Agreements

- Total Comfort Protection Plan: Maintenance agreements (such as our Total Comfort Protection Plan) provide scheduled seasonal tune-ups, priority scheduling, and performance checks as outlined in your specific agreement.

- Equipment Warranty Continuity: Many manufacturers require documented annual maintenance to maintain valid equipment warranties. It is the Customer's responsibility to schedule their included tune-up appointments during normal business hours.

- Plan Cancellations & Billings: Protection plans billed on a recurring or annual basis auto-renew unless cancelled in writing with 30 days' notice prior to the renewal date. Unused maintenance visits within a plan period do not roll over or convert to cash refunds.

11. Rebates & Third-Party Financing

- Energy Rebates: Guidance provided regarding efficiency rebate programs (provincial or federal) is for informational purposes only. Rebate approvals and payout timelines are determined solely by program administrators; Trent Valley Mechanical Ltd. does not guarantee rebate eligibility or payouts.

- Third-Party Financing: If you finance your project through third-party partners (such as Klarna or Financeit), your financing contract is strictly between you and the lender. Non-payment or disputes with lenders do not relieve you of your financial obligation to pay Trent Valley Mechanical Ltd. for services rendered.

12. Media & Marketing Release

The Customer grants Trent Valley Mechanical Ltd. permission to capture photos and video footage of equipment, site conditions, and work performed on property for internal quality control, training, and promotional or marketing purposes (including website and social media portfolios). No personal or identifying client information (such as house numbers or full names) will be published.

13. Digital Communications & Electronic Approvals

- SMS Notifications: By providing your phone number, you consent to operational text messages (SMS) via our platform (Jobber) for appointment updates, quotes, and billing. Reply STOP to opt out, or HELP for assistance.

- Binding Approvals: Digital signatures, email confirmations, or text message approvals submitted via Jobber or Square constitute valid, legally binding authorizations for quotes, change orders, and payments.

14. Limitation of Liability

- Maximum Liability: To the maximum extent permitted by Ontario law, the total cumulative liability of Trent Valley Mechanical Ltd. for any claims, losses, or damages arising out of our work shall be strictly limited to the total amount paid by the Customer under the specific contract or invoice in question.

- Indirect Damages: The Company is not liable for indirect, incidental, or consequential damages—including lost wages, alternative accommodation, ambient flooding, or mold—resulting from equipment failure, unless caused directly and solely by our gross negligence.

- Subsurface & Private Utilities: For outdoor work requiring excavation, digging, or anchoring, the Customer is responsible for marking all private underground utilities (e.g., invisible dog fences, sprinkler lines, private power feeds). The Company is not liable for damage to unmarked private utilities.

15. Governing Law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal proceedings shall be held within the jurisdiction of Ontario courts.

Contact Us

Trent Valley Mechanical Ltd.

Email: info@trentvalleymech.ca

Phone: +1 (289) 269-6131