Terms of service.

Last Updated: June 2026

These Terms and Conditions of Service (“Agreement”) govern all residential heating, ventilation, air conditioning (HVAC), and mechanical services, repairs, maintenance, and equipment installations provided by Trent Valley Mechanical Ltd. (“Company”) to the customer (“Customer,” “you,” or “your”). By approving a quote, signing a work order, or permitting our technicians to perform work on your property, you agree to be bound by these terms.

Client-Initiated Service & Right to Cancel (Ontario Consumer Protection Act)

  • Customer Invitation: In compliance with Ontario law, you explicitly acknowledge and agree that you, the Customer, initiated contact and invited Trent Valley Mechanical Ltd. to your residential property for the purpose of providing an estimate, repair, maintenance, or equipment installation. The Company does not engage in unsolicited door-to-door sales.

  • 10-Day Cooling-Off Period: For major direct-contract equipment installations executed at your home (e.g., new furnaces, heat pumps, air conditioners), you have a legal 10-day cooling-off period under the Ontario Consumer Protection Act to cancel the agreement without penalty, beginning the day you receive a written copy of the signed agreement.

  • Scheduling & Cancellations: Please provide at least 24 hours' notice if you need to reschedule or cancel an appointment. Cancellations with less than 24 hours' notice, or missed appointments where our technician cannot gain access to the property, may be subject to a $99 dispatch fee.

Access to Property & Pre-Existing Conditions

  • Safe Access & Presence: The Customer must provide our technicians with safe, clear, and unhindered access to the work area, including basements, crawlspaces, attics, and outdoor units. Please ensure all work areas are clear and pets are safely secured before our arrival. A responsible adult (18 years of age or older) must be present on the property for the entire duration of the service appointment.

  • Right to Refuse Service: The Company reserves the right to refuse or suspend service immediately if our technicians encounter unsafe, unsanitary, or hostile working conditions. This includes, but is not limited to, extreme hoarding, severe mold, structural hazards, biohazards, or verbal abuse/harassment from the Customer or property occupants.

  • Pre-Existing Unsafe Conditions: If our technicians discover pre-existing hazardous materials (e.g., asbestos) or structural, electrical, or gas code violations on your property, Trent Valley Mechanical Ltd. reserves the right to suspend work immediately. Work will not resume until the condition is remediated by the Customer at their own expense.

  • Changes in Scope: Any additional labour or materials required to bring your property up to current Ontario building, electrical, or TSSA gas codes to complete an installation will be treated as a "Change Order" and billed to the Customer.

Payment Terms, Late Fees, & Collections

  • Payment Due Date: For standard residential services, repairs, and diagnostics, payment is due immediately upon completion of work unless explicitly stated otherwise in writing on your quote or invoice.

  • Diagnostic Fees: All diagnostic and dispatch fees are non-refundable and are due immediately upon the technician diagnosing the equipment, regardless of whether the Customer chooses to move forward with the recommended repairs or equipment replacements.

  • Deposits for Large Projects: Larger equipment installations require a 50% deposit before work begins, with the remaining balance due immediately upon completion.

  • After-Hours & Emergency Baseline: Emergency or after-hours dispatch requests (evenings, weekends, and holidays) are subject to a minimum diagnostic fee of $150, plus applicable parts and hourly labor rates.

  • Accepted Forms of Payment: Payments can be made securely via credit card, debit card, e-transfer, or integrated digital payment options provided through our billing systems (Jobber Payments, Square, or QuickBooks).

  • Late Interest: Invoices left unpaid after 30 days from the invoice date will accrue interest at a rate of 2% per month (24% per annum), compounded monthly, until the balance is paid in full.

  • Collection Costs: The Customer agrees to indemnify Trent Valley Mechanical Ltd. for all costs incurred in collecting overdue payments, including legal fees, collection agency commissions, and court costs.

Third-Party Financing (Klarna / Financeit)

  • If you opt to fund your HVAC project through a third-party financing partner offered via our platform (such as Klarna or Financeit), you acknowledge that your financing agreement is strictly between you and the third-party lender.

  • Trent Valley Mechanical Ltd. is not a lender. Non-payment, dispute of financing terms, or credit modifications must be handled directly with the lender and do not absolve you of your obligation to pay Trent Valley Mechanical Ltd. for work completed.

Equipment Warranties & Drop-Shipped Parts

  • Manufacturer Warranty: Equipment installed by us (such as Senville heat pumps) is backed by the respective manufacturer’s warranty. Trent Valley Mechanical Ltd. does not administer or alter manufacturer warranties. Registration of the equipment warranty is the responsibility of the Customer unless explicitly stated otherwise.

  • Labour Warranty: The Company provides a 90-day warranty on our physical installation workmanship from the date the work is completed. This labour warranty does not cover issues caused by homeowner neglect, dirty filters, acts of God, power surges, or tampering by third parties.

  • Drop-Shipped Parts: For certain orders, parts and filters may be drop-shipped directly to your home via our supplier, Wolseley Canada. Upon delivery, the Customer is responsible for safely storing these materials until our technician arrives for the installation.

Rebates & Home Energy Assessments

  • Rebates Disclaimer: While Trent Valley Mechanical Ltd. may provide guidance regarding current provincial and federal efficiency incentives (such as the Home Renovation Savings program), we do not guarantee rebate eligibility or payout timelines. Approval is determined solely by program administrators.

  • Assessments: Any required heat load or energy audits completed by third-party energy advisors (such as Enerwerx) are independent services. The Customer agrees to comply with the terms, documentation requirements, and timelines of those third parties to protect their rebate eligibility.

Digital Communications & Text Messaging (SMS)

By providing your phone number and opt-in consent to Trent Valley Mechanical Ltd., you agree to accept operational text messages (SMS) from us via our business management platform, Jobber.

  • Program Description: Text messages are used strictly to deliver real-time appointment reminders, technician arrival updates, digital job quotes, invoice notifications, and direct service-related follow-ups.

  • Message Frequency: Message frequency varies based on your project scope, scheduling needs, and ongoing service interactions.

  • Cost Warning: Message and data rates may apply depending on your mobile carrier plan.

  • Opt-Out (STOP): You can cancel and opt-out of our text messaging service at any time. Simply reply "STOP" to any text message you receive from us. After doing so, you will receive one final message confirming your un-subscription, and we will no longer send you SMS notifications unless you explicitly re-initialize contact.

  • Customer Support (HELP): If you need assistance or have questions regarding our text communications, reply "HELP" directly to the text message, or reach out to us at info@trentvalleymech.ca.

  • Electronic Approvals: You agree that digital signatures, text message approvals, or email confirmations submitted via our field management software (Jobber or Square) constitute valid, legally binding authorizations for quotes, change orders, work completions, and card-on-file authorizations.

Limitation of Liability

  • Maximum Liability: To the maximum extent permitted by Ontario law, the total liability of Trent Valley Mechanical Ltd. for any claims, losses, damages, or breaches arising out of our work shall be strictly limited to the total amount paid by the Customer under the specific invoice or contract in question.

  • No Consequential Damages: The Company is not liable for incidental, indirect, or consequential property damages—including but not limited to lost wages, alternative lodging, flooding, frozen pipes, or mold—resulting from equipment failure, unless caused directly and solely by our gross negligence during installation.

  • Incidental & Subsurface Damage: The Company is not liable for minor, unavoidable cosmetic damage resulting from standard installation procedures, including drilling holes for linesets or mounting equipment. For any outdoor work requiring excavation or ground anchoring, the Customer is responsible for identifying and marking all private underground lines (sprinklers, invisible dog fences, private electrical lines). The Company is not liable for damage to unmarked private utilities.

Governing Law

This Agreement is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any legal disputes shall be handled within the jurisdiction of Ontario courts.

Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

  • Company: Trent Valley Mechanical Ltd.

  • Email: info@trentvalleymech.ca

  • Phone: +1 (289) 269-6131